[et_pb_section fb_built=”1″ _builder_version=”4.5.1″ _module_preset=”default” background_image=”https://sigmacognition.ai/wp-content/uploads/2021/06/Sigma-2bg.jpg” custom_padding=”60px||43px|||” animation_style=”slide” animation_direction=”top” background_last_edited=”on|phone” background_color_gradient_end_tablet=”rgba(0,42,71,0.44)” background_color_gradient_end_phone=”rgba(0,42,71,0.44)” background_color_gradient_overlays_image_tablet=”off” background_color_gradient_overlays_image_phone=”off” locked=”off”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”service-ti-sub” _builder_version=”4.5.1″ _module_preset=”default” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|tablet” max_width=”1210px” max_width_tablet=”90%” max_width_phone=”90%” max_width_last_edited=”on|desktop” custom_padding=”0px||0px||true|”][et_pb_column type=”4_4″ _builder_version=”4.7.7″ _module_preset=”default”][et_pb_text _builder_version=”4.5.1″ _module_preset=”default” header_font=”Josefin Sans|700|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”60px” header_line_height=”0.9em” header_2_font=”Alata|700|||||||” header_2_text_align=”center” header_2_text_color=”#ffffff” header_2_font_size=”40px” header_2_line_height=”1.5em” header_3_font=”Alata|600|||||||” header_3_text_align=”center” header_3_text_color=”#000000″ header_3_font_size=”54px” header_3_letter_spacing=”-1px” custom_margin=”30px||||false|false” header_3_font_size_tablet=”” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone”]

Product Recommendation System

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The Challenge

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Company had a large and complex product portfolio. The product portfolio had frequent updates, so not only was difficult for call center sales agents to learn it but also to keep up with all the changes and special offers. Additionally, the call center had a high sales agent turnover. Training a new agent took one month plus five additional months of experience in the position to reach the target sales level, which was time consuming and costly.

Sigma’s Recommendation System learns from the previous sales and customer’s profiles, so it saves training time and increases sales.

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See More Uses Cases – Sigma Business Intelligence

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