Sales Calls Classification
Our client paid sales commissions to their teleshopping provider based on the monthly sales report sent by the teleshopping provider. The client did not have the internal resources to review the whole sales report, so they used to review just a very small percentage of sales. The manual review showed the report had some wrong sales. So, they were paying commissions for a small number of sales that had not been made.
The client did not know the incorrect extra commissions they were paying but estimated that from 2 to 3% of the reported sales were wrong.
Sigma’s classifier product has the capacity of learning from the historic and current data to detect wrong sales.
Once the data was ready, Sigma’s classifier learnt from the examples and started to work on the detection of wrong sales.