Use Cases – Sigma Business Intelligence

Prodcut Recommendation

Product Recommendation System

Company had a large and complex product portfolio and a high call center agent turnover. Training a new agent took one month and having the new agent achieving the sale goals took five additional months. Sigma’s product reduced total training time by 75%, reduced calls duration by 75% and increased sales by 16%…

Debt Collection

Debt collection department had very limited resources. Sigma’s product estimated the probability of debt recovery from debtors, allowing client to prioritize and better plan the debt recovery actions to maximize their effectiveness and the return on invested resources. The predictions accuracy was 80%…
Incident Classification Assistent

Incident Classification Assistant

The client had a large number of technical incidents that were routed to the wrong support group, which implied a worse customer support and a suboptimal use of the resources. Sigma’s assistant reduced the incident classification error by 50%, and the time spent in classifying each incident by 60%. It also reduced the agent training time by 75%…

Sales Calls Classification

Our client paid sales commissions to their teleshopping provider based on the sales report sent by the teleshopping provider. Sigma’s classifier reviewed the calls and detected that 5% of the reported sales calls had not ended up in sales, which reduced the commissions paid by our client and provided a method to verify the sales report. The ROI was one month…